Customer Care

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Please try searching our FAQs for answers before contacting us.

If you haven’t had any luck finding an answer to your question or if you need to contact us individually to resolve an issue, fill in the form below or contact us via email at

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Returns Policy

We're sure you're going to love your note it, however if you unpack it and decide that it doesn't meet your expectations and isn't right for you - drop us an email straight away at

You have 30 days from the delivery date to cancel your order and 7 days to ship your return (the return needs to be postmarked within these 7 days).

To be eligible for a return your item must be unused and in the same condition that you received it. If you return a damaged item, a flat £15 fee will be deducted from the refund amount.

Please note we are not able to exchange goods. If you decide you would like a different product, you'll need to return your original order and place a new one.

Please note that you are responsible for paying for return shipping costs.

Once we receive your return, we will quality check it to ensure that the products are in their original, unused condition. Once we verify this, we will process your refund. Depending on your original payment it may take a few weeks to see the refund in your account.

Damaged Products

In the unlikely event that you receive a damaged product, please email us at, with images documenting the damage, within 5 working days of the delivery date. We will inspect each complaint individually and offer replacement items where deemed appropriate.

Shipping Zones & Fees

At this point in time we are shipping orders within the UK and to select interntional locations. If you would like to request that we ship to your country, please get in touch via 'Contact Us' page above and let us know where you are based.

All orders will be shipped from London, England.

Import Fees & Taxes

For all orders, shipments may be subject to import fees and taxes which are due on arrival and are not covered by shipping costs charged at checkout. Unfortunately it's impossible for us to determine customs fees in advance as they vary from country to country or state to state. If you need more information about these charges, contact your local customs office.